Privacy Policy

Effective Date: February 15, 2026

Last Updated: February 15, 2026

Interpretation and Scope

This Privacy Policy applies to personal information processed through the Kota-OS marketing website, contact channels, and trial onboarding workflows. It does not replace any in-product policy that may apply within the Kota-OS application.

Responsible Party Details

Kota-OS is operated by JuveniQ (trading as Kota-OS). For POPIA purposes, JuveniQ is the Responsible Party for personal information processed through this website.

• Responsible Party: JuveniQ (trading as Kota-OS)
• Company Registration Number: K2025/699085/07
• Email: support@juveniq.co.za
• Phone: +27 607431268
• Phone (Backup): +27 783322419
• Location: Gauteng, Johannesburg, South Africa

Information We Collect

• Identity information, such as your name
• Contact information, such as email address and phone number
• Communication content submitted through the contact form
• Technical usage information when analytics is enabled by consent

Lawful Basis and Purpose Limitation

We process personal information for lawful, specific, and explicitly defined purposes, including responding to support requests, assisting trial onboarding, maintaining service security, and improving content quality where consent has been provided.

How We Use Personal Information

• Responding to enquiries and support requests
• Supporting 14-day trial setup and communications
• Monitoring abuse, fraud, or suspicious activity
• Improving website usability and product messaging

Sharing and Operators

We may use service providers (operators) for infrastructure, analytics, and support tooling. Operators process data only under instruction and contractual confidentiality obligations.

Cross-Border Processing

Some technology providers may process data outside South Africa. Where cross-border processing occurs, we take reasonable steps to ensure adequate safeguards and lawful transfer conditions.

Retention and Deletion

We retain personal information only for as long as necessary for the stated purposes, legal obligations, dispute handling, and security requirements. Data is deleted or de-identified when no longer required.

Security Safeguards

We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, misuse, and alteration.

Your POPIA Rights

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete records
• Request deletion where lawful grounds apply
• Object to certain processing activities where permitted by law

To submit a request, email support@juveniq.co.za with the subject line POPIA Data Request and sufficient details to verify identity.

Cookies and Consent

We use necessary cookies for core functionality and optional analytics cookies only where consent is granted. See our Cookie Policy for full details and controls.

Complaints and Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).

Website: inforegulator.org.za

Policy Updates

We may update this policy from time to time. The latest version and effective date will always be published on this page.